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Questions about genealogy products are generally on topic. But what about question regarding genealogy companies? For example:

  • Is Ancestry.com affiliated with the LDS church?
  • When will Random Acts of Genealogy Kindness be back online?
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    My initial vote is no, but I can't articulate why.
    – user47
    Commented Oct 12, 2012 at 14:47
  • Are you aware that Random Acts was the project of an individual person (now deceased) not a company? In that case, would "Is there interest in establishing a new home for RAoGK or a similar service?" be an acceptable question?
    – Fortiter
    Commented Oct 13, 2012 at 6:08
  • @Fortiter Yes, I was using the word "company" quite liberally.
    – user47
    Commented Oct 18, 2012 at 14:40

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Stack Exchange sites have been known to provide community and technical support for 3rd-party products. But your second second example (outage reports and resolution) involves customer services issues better suited to their sites.

Stack Exchange works really well when we are one of the available options to support a product's community, but that synergy doesn't typically include specific customer support issues (i.e. no feature requests, bug reports, billing issues, product road maps, future directions, etc).

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I actually don't have a problem with the questions, especially the examples you gave. Where I do think we will be challenged is in making sure the ANSWERS are referenced.*

*Then again, I think we are already being challenged because there are posted answers that should and easily could have contained references. This includes that several accepted answers don't include any references.

Question: Is there a way to recommend this particular question (and what we learn from the discussion) be part of the town hall?

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I think factual answer to the example questions you give would be OK, plus (for example) details of the record coverage for a particular company or organisation; I don't think comparisons or recommendations would be appropriate.

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